267.DOC
The Complete Communicator for DOS
Using Commute v1.1 and v2.0
This document is provided as "For your information" and as is.
Neither The Complete PC nor any of it's employees assume any
responsibility for consequences resulting from the use of the
following information nor can the Complete PC technical support
provide help with this document. The user of said information
does so at his or her own risk.
This document discusses the operation of Central Point Commute
with the Complete Communicator modem. The following information
will describe the changes necessary to Commute's configuration
parameters to have it function with the Complete Communicator
modem.
Note that the following information is presented with the
assumption that you are using a mouse. If you are not using a
mouse, please refer to the Commute manual for the keyboard
equivalents.
Setting up Commute
To configure Commute for use with the Complete Communicator the
modem initialization string must be set to the following. Choose
Configure. Then select Modem List. The Complete Communicator is
not on the modem selection menu so you will choose Other and
click OK. In the initialization string field enter the following
string:
ATE0Q0V0X4&C1S7=30S11=125^M (note all 0's=zeros)
MNP users note: Use the following string instead of the one
above for higher data throughput:
ATE0Q0V0X4&C1\A3\Q3\N3\V1%C1\J0S7=30S11=125^M (note all
0's=zeros)
Commute also sets its auto answer to two(2) rings by default.
This is not appropriate for the Complete Communicator. The
Communicator is set to pass only a single ring the to the modem
mailbox. Make sure that the Answer string contains an ATS0=1^M.
If it does not then replace the existing string with it.
Click OK to save the changes. Choose Configure then Com Port
and select the Com port that the Communicator modem is installed
on. Then Configure and Baud Rate and set the baud rate to the
Communicator maximum speed of 2400 (9600 for MNP users). Finally
select Configure and Connection Type and make sure Modem is
selected. Commute is now configured to operate with the Complete
Communicator modem.
IMPORTANT!
When installing the resident portions of Commute with CCBACK
loaded make sure CCBACK loads first.
Calling a Communicator with CCBACK loaded
Special considerations must be exercised when operating with the
CCBACK TSR for the Complete Communicator and Commute. There are
three methods that the DOS version of Communicator uses to answer
the phone. These methods are:
1. Voice
2. Fax
3. Modem
Voice
When Communicator is setup in voice mode the caller has to
navigate to the modem mailbox (Default mailbox number is 333).
In order to maneuver through to the modem with Commute you must
setup a special dialing string in the Commute phone book. The
example below illustrates a typical dial string. The commas are
used to generate pauses between the issuing of touch tones. The
actual time value of each comma may differ from machine to
machine. Make adjustments as necessary. The best way to
determine the appropriate number and distribution of commas for a
successful dial string is to listen in on the phone call when
Commute is dialing out to approximate the location and duration
of pauses needed.
A typical dial string with voice answering would consist of the
number, followed by commas to pause long enough for the greeting
to play, (Approx. nine (9) commas if Communicator answers on 2
rings), then the modem access number.
Example: 1-408-555-1212,,,,,,,,,333 ( 333 being the Modem
mailbox number)
Fax
When the Communicator is set to answer as a fax then a further
adjustment will needs to be made to compensate for the fax
capability. The above dialing string in Commute has to be
modified so that when the Communicator answers the phone Commute
automatically routes the call into voice mail. The dialing
string with fax answering would consist of the number, followed
by commas to pause long enough for the greeting to play, (Approx.
nine (9) commas if Communicator answers on 2 rings), then a
number to enter voice mail (This can be any number between 0 and
9) and then two commas followed by the modem access number.
Example: 1-408-555-1212,,,,,,,,,?,,,333 ( ? being any number
between 0 and 9 and 333 being the Modem mailbox number)
Modem
If the Complete Communicator is setup to answer as a modem then
no special action is required, however, since the Communicator
software will still issue a greeting for the modem mailbox, a few
pauses following the phone number may help. A standard setup
would consist of just the phone number of the Communicator with
Commute followed by 3 commas.
Example: 1-408-555-1212,,, (3 Commas)
Note that the CCBACK TSR is not necessary for Commute to work.
If you choose to omit executing the TSR and run the Complete
Communicator modem alone for a particular session, simply setup
the software as if the Communicator is just a modem without the
TSR loaded into memory. The caller would not need to deal with
maneuvering through the Voice Mail to access the modem.
Other Considerations
If problems develop please check the following for possible
problems. Make sure the Com port setting in Commute matches the
setting on the Communicator. If you receive a failure in
connecting be sure to check the modem with a communications
package to ensure the modem functions properly. Be sure to check
to see if the modem initialization string matches the above
configuration. If problems still occur contact Central Point
Software to ensure your Commute settings are correct.