258.DOC
Complete Communicator Gold for DOS
Using Close-Up v4.0
This document is provided as "For your information" and as is.
Neither The Complete PC nor any of it's employees assume any
responsibility for consequences resulting from the use of the
following information nor can the Complete PC technical support
provide help with this document. The user of said information
does so at his or her own risk.
This document discusses the operation of Norton-Lambert's Close-
Up v4.0 with the Complete Communicator Gold. The following
information will describe the changes necessary to Close-Up's
configuration parameters to have it function with the Complete
Communicator Gold.
Note that the following information is presented with the
assumption that you are using a mouse. If you are not using a
mouse, please refer to the Close-Up manual for keyboard
equivalents.
Setting up Close-Up
Close-Up consists of two programs: Support and
Customer/Terminal. To set up either side you'll need to install
the program either to your hard drive or a floppy disk. Then run
either the Support or Customer programs as per the instructions
in the Close-Up manual. The settings for the modem will be the
same in the Support and Customer/Terminal software. For the
Support program, you select setup from the menu. Highlight the
Modem section and hit return. This will present you with a list
of modems. Arrow or scroll down to the selection, Hayes Ultra
9600 and hit return. Next move to the Baud Rate and hit return
until the software displays 38400 baud. Make sure that Auto
Answer is set to yes. The Customer program follows the same
instructions except that you must hit ALT M to get to the menu.
Alternate Method
For users who would like to run Close-Up with the Communicator
Gold's TSR's then you will have to do the following instead.
Close-Up permits an alternate method of setup. The Close-Up
software allows the user to edit the modem configuration files to
the users liking. By doing this we can setup a modem type
specifically for the Communicator. To do this type "Support
Edit" or "Customer Edit". Choose Modems and arrow or scroll down
the the selection Complete PC, hit return. You are now able to
edit the modem setup. You can change the name to Complete
Communicator Gold or to whatever you wish. Next, hit return
again and you will be presented with a Modem Initialization
Sequence, replace the existing string with the following:
AT&F&C1&D2\A3\N3\Q3\V1%C1\J0\
Once you've entered the string hit return, and then hit the ESC
key twice. This will bring you back to the main edit menu.
Arrow over to EXIT and hit return. Make sure to save the new
changes. You can now select Complete PC as opposed to Hayes
Ultra 9600.
Calling a Communicator Gold with CCBACK loaded
Special considerations must be exercised when operating with the
CCBACK TSR for the Complete Communicator Gold and Close-Up.
There are three methods that the DOS version of Communicator Gold
uses to answer the phone. These methods are:
1. Voice
2. Fax
3. Modem
Voice
When Communicator Gold is setup in voice mode the caller has to
navigate to the modem mailbox (Default mailbox number is 333).
In order to maneuver through to the modem with Close-Up you must
setup a special dialing string in the phone book. The example
below illustrates a typical dial string. The commas are used to
generate pauses between the issuing of touch tones. The actual
time value of each comma may differ from machine to machine.
Make adjustments as necessary. The best way to determine the
appropriate number and distribution of commas for a successful
dial string is to listen in on the phone call when Close-Up is
dialing out to approximate the location and duration of pauses
needed.
A typical dial string with voice answering would consist of the
number, followed by commas to pause long enough for the greeting
to play, (Approx. nine (9) commas if Communicator Gold answers on
2 rings), then the modem access number.
Example: 1-408-555-1212,,,,,,,,,333 ( 333 being the Modem
mailbox number)
Fax
When the Communicator Gold is set to answer as a fax then a
further adjustment will needs to be made to compensate for the
fax capability. The above dialing string in Close-Up has to be
modified so that when the Communicator Gold answers the phone
Close-Up automatically routes the call into voice mail. The
dialing string with fax answering would consist of the number,
followed by commas to pause long enough for the greeting to play,
(Approx. nine (9) commas if Communicator Gold answers on 2
rings), then a number to enter voice mail (This can be any number
between 0 and 9) and then two commas followed by the modem access
number.
Example: 1-408-555-1212,,,,,,,,,?,,333 ( ? being any number
between 0 and 9 and 333 being the Modem mailbox number)
Modem
If the Complete Communicator Gold is setup to answer as a modem
then no special action is required, however, since the
Communicator Gold software will still issue a greeting for the
modem mailbox, a few pauses following the phone number may help.
A standard setup would consist of just the phone number of the
Communicator Gold with Close-Up followed by 3 commas.
Example: 1-408-555-1212,,, (3 Commas)
Other Considerations
If problems develop please check the following for possible
problems. Make sure the Com port setting in Close-Up matches the
setting on the Complete Communicator. If you receive a failure
in connecting be sure to check the modem with a communications
package to ensure the modem functions properly. Be sure to check
to see if the modem initialization string matches the above
configuration. If problems still occur contact Norton-Lambert to
ensure your Close-Up settings are correct.