Using Compaq's Technical Support
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Using Compaq's Technical Support
================================

You can reach Compaq's automated support services 24 hours a day, 
every day at no charge. The services contain the most up-to-date 
information about Compaq Networking products. Use these free, automated 
customer support services to get troubleshooting information, 
compatibility notes, and software upgrades:

World Wide Web and Internet FTP
------------------------------- 

Compaq World Wide Web server

   http://www.compaq.com/support

Navigate to a specific product and then look for support information
from this list of support resources.

Compaq FTP server

   ftp.compaq.com

Navigate to ftp.compaq.com/pub/softpaq/allfiles.html for a complete list of
available SoftPaq files.

PaqFax
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To use the fax-on-demand system, you must be in North America and you
must have a fax machine or fax modem to receive the automated fax
transmittals. To use the fax-based information retrieval system that
provides product-specific information, call 1-800-345-1518, option 1,
and request a product catalog. When you receive it, call and order
documents you wish to receive.

CompuServe
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GO COMPAQ


Prodigy
------- 
At the toolbar, select JUMP COMPAQ


America Online
-------------- 

At the toolbar select GO TO COMPAQ


Internet 
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Support@compaq.com


Customer Support Contacts
-------------------------

Worldwide access: Compaq has technical support centers worldwide. 
Many of the centers are staffed by technicians who speak the local 
languages. For a list of  Compaq support centers, go to 

   http://www.compaq.com.

From the Compaq Worldwide home page select your country and click "Go," 
or select "Key Contacts" on the Compaq home page to find the nearest 
Compaq office.

Before you call...
------------------
You need to be at your computer with your software running and the product
documentation at hand.

The technician may ask for the following:

· -Your address and telephone number
· -The name and model number of the Compaq product you are calling 
   about
· -The serial number of your Compaq product
· -The names and version numbers of the software you are using to
   operate the Compaq product
· -The name and version number of the operating system you are using
· -The system type (manufacturer and model number )
· -Expansion boards or add-in cards in your computer
· -The amount of memory in your computer

Customers can receive technical support from the following
Customer Support Number (North America only):

   1-800-652-6672 (1-800-OK COMPAQ)