Controller diagnostics v1.1 Running diagnostics on Compaq controllers ============================================================ Compaq's diagnostic software lets you test the controller to see if there are any problems with the controller hardware, the cabling, or the network. It's a good idea to run diagnostics every time you install a controller. You can also use diagnostics to isolate problems during troubleshooting. DOS and Windows* 3.1 users ========================== NOTE: If you want to test the controller with a responder on the network, skip to the procedure after step 5. 1 Restart your computer without loading any Compaq network drivers. NOTE: If network drivers are installed, you must first unload or disable them or reboot your computer without loading them. 2 Disconnect the network cable from the controller under test. (Leaving the cable connected will cause the test to fail.) 3 Insert the Compaq Configuration and Drivers disk into a drive, switch to that drive, and at the DOS prompt, type SETUP 4 From the Board Menu, select the controller you want to test. (If you have only one controller installed, the Board Menu doesn't appear.) 5 From the Main Menu, select Test Controller. Then select Test Controller again. The program runs a series of tests that make sure the controller is functioning properly. 6 Repeat steps 2 - 5 for each controller installed in the computer. To test the controller with a responder on the network ------------------------------------------------------ 1 Go to a computer on the same network segment with a Compaq 10 or 10/100 Controller or NC3121 Fast Ethernet NIC installed. NOTE: if you disconnected the network cable from a 10/100 Controller or NC3121 Fast Ethernet NIC in the preceding test, reconnect it now. 2 If this computer already has Compaq controller network drivers installed, restart the computer without loading them. For example, if the drivers are loaded from the AUTOEXEC.BAT file, add REM in front of each line that loads a driver. Or, boot from a DOS disk. 3 Run the diagnostics program for the controller that's installed in the computer (such as SETUP or CPQSET). 4 From the Main menu, select the command for testing the controller, then select Set up as diagnostics responder. 5 Return to the computer you want to test. Run SETUP, choose Test Controller, and then choose Continuous Network test. Windows NT* users ================= If you have not already installed new drivers from the Compaq Configuration and Drivers disk: 1 Double-click the Network icon in the Control Panel. 2 Click the Add Adapter button. 3 Don't select a Compaq controller from the list. For NT 3.51, scroll to the end of the list (NT 3.51) and select: Requires disk from manufacturer. For NT 4.0, click Have Disk. 4 Insert the Compaq Configuration and Drivers disk into your floppy drive and click OK. In NT 4.0 click Close to complete process. The drivers are copied and the CPQSET program launches. 5 Click the Test button. If you've just added the controller, the network driver won't be active and the diagnostics will test the controller and its connection to the network. If you're testing a controller that's already been installed, the network driver will probably be active and the diagnostics will test the driver. This diagnostic tracks the driver's actual network activity. If you have already installed the drivers: 1 For NT 3.51: Double-click the Compaq CPQSET icon in the Control Panel. For NT 4.0: Open the Network Control panel, go to the Adapters tab, select a controller and click Properties. 2 Click Test on the window that appears. If you have more than one controller, first select the controller from the displayed list. If you've just added the controller, the network driver won't be active and the diagnostics will test the controller and its connection to the network. If you're testing a controller that's already been installed, the network driver will probably be active and the diagnostics will test the driver. This diagnostic tracks the driver's actual network activity. Windows 95 users ================ Use CPQSET to test the controller: 1 Double-click the Compaq CPQSET icon in the Control Panel (if the icon is not present, you may need to install CPQSET; see installation instructions below). 2 Click Test on the window that appears. If you have more than one controller, first select the controller from the displayed list. When using CPQSET, you have two testing options: A. Test the controller and driver together: The controller and driver test doesn't require you to unload the NDIS driver. a. Click Test NDIS. b. When the test is complete, click OK to exit. B. Test the controller hardware: The controller hardware test unloads the NDIS driver. a. Click Unload NDIS. b. After the NDIS driver unloads, click OK to continue. c. When the test is complete, click OK to exit. CPQSET reloads the driver. d. Restart the computer. You must restart the computer before accessing any network drives. Installing the CPQSET controller diagnostic and configuration software ------------------------------------------------------------ Compaq's CPQSET software allows you to test the controller in the Windows 95 environment. It can also resolve some Windows 95 issues that may result from changing or updating controller hardware. 1 From the Explorer, double click on the 3.5 floppy disk icon. The Explore function can be accessed by clicking on the Windows 95 Start button with the right mouse button. 2 Locate the CPQSET.INF icon in the root directory of the diskette and click the right mouse button. From the menu that appears, click Install. 3 When the CPQSET software has been copied to your computer, go to the control panel and click on the CPQSET icon. CPQSET examines your computer and displays the CPQSET Window. This window shows the controller's I/O address, interrupt and Ethernet address. NOTE: The controller's interrupt is set by the computer's BIOS. If you have to change the interrupt, some computers allow you to change this setting, and some don't. Check your computer's documentation for details. CPQSET will inform you of any problems with the current setting. 4 Click Test to begin diagnostics. * Third-party trademarks are the property of their respective owners.