Adaptec 7800 Family Manager Set v3.03

README for Microsoft Windows NT

The following information is available in this README file:

- Installing Windows NT v4.0 with the FMS driver
- Installing Windows NT v3.51 with the FMS driver
- Updating the FMS driver under Windows NT v4.0
- Updating the FMS driver under Windows NT v3.51
- Removing a Host Adapter on Windows NT v4.0
- Removing a Host Adapter on Windows NT v3.51
- Swapping a Host Adapter for v3.51 and v4.0

Known Issues

Additional Notes

NT SCSI Command Line Options

Adaptec Driver Command Line Options

Diskette Contents

Contacting Adaptec

Supported Hardware

The following Adaptec SCSI Host Adapters are supported by the 7800 FMS v3.03. The first list (Fast/Ultra Adapters) is supported by the AIC78xx.MPD driver, while the second list (Ultra2 Adapters) is supported by the AIC78U2.MPD driver.

Fast/Ultra Adapters Description

AVA-2902I	PCI-to-Fast SCSI (non-bootable, internal)
AVA-2902E	PCI-to-Fast SCSI (non-bootable, external)
AVA-2903	PCI-to-Fast SCSI (non-bootable, internal, external)
AVA-2904	PCI-to-Fast SCSI (non-bootable)
AVA-2906	PCI-to-Fast SCSI (non-bootable, internal, external)
AHA-2910C	PCI-to-Fast SCSI (non-bootable)
AHA-2915C	PCI-to-Fast SCSI (non-bootable)
AHA-2920C	PCI-to-Fast SCSI
AHA-2930C	PCI-to-Ultra Single-ended SCSI
AHA-2940	PCI-to-Fast SCSI
AHA-2940W	PCI-to-Fast and Wide Single-ended SCSI
AHA-2940AU	PCI-to-Ultra Single-ended SCSI
AHA-2940U	PCI-to-Ultra Single-ended SCSI
AHA-2940U Dual	DualChannel PCI-to-Ultra Wide Internal Single-ended SCSI with 50-pin external connector
AHA-2940UW	PCI-to-Ultra Wide Single-ended SCSI
AHA-2940UW Pro	PCI-to-Ultra Wide Single-ended SCSI (See Changes From Prior Release Section)
AHA-2940UW Dual	DualChannel PCI-to-Ultra Wide Single-ended SCSI with 68-pin external connector
AHA-2944W	PCI-to-Fast and Wide Differential SCSI
AHA-2944UW	PCI-to-Ultra Wide Differential SCSI
AHA-3940	MultiChannel PCI-to-Fast SCSI
AHA-3940W	MultiChannel PCI-to-Fast and Wide SCSI
AHA-3940U	MultiChannel PCI-to-Ultra SCSI
AHA-3940UW	MultiChannel PCI-to-Ultra Wide SCSI
AHA-3940UWD	MultiChannel PCI-to-Ultra Wide SCSI with dual external VHD connectors
AHA-3944UWD	MultiChannel PCI-to-Ultra Wide Differential SCSI with dual external VHD connectors
AHA-3940AU	MultiChannel PCI-to-Ultra SCSI
AHA-3940AUW	MultiChannel PCI-to-Ultra Wide SCSI
AHA-3940AUWD	MultiChannel PCI-to-Ultra Wide SCSI with dual VHD external connectors
AHA-3944AUWD	MultiChannel PCI-to-Ultra Wide Differential SCSI with dual external VHD connectors
AHA-4944W	Quad Channel PCI-to-Fast and Wide Differential SCSI
AHA-4944UW	Quad Channel PCI-to-Ultra Wide Differential SCSI

APA-1480	CardBus-to-Ultra Single-ended SCSI

AIC-7850	Single-chip PCI-to-Fast SCSI
AIC-7855	Single-chip PCI-to-Fast SCSI
AIC-7856	Single-chip PCI-to-Fast SCSI
AIC-7860	Single-chip PCI-to-Ultra SCSI
AIC-7870	Single-chip PCI-to-Fast and Wide SCSI
AIC-7880	Single-chip PCI-to-Ultra Wide SCSI
AIC-7895	Single-chip PCI-to-MultiChannel Ultra Wide SCSI

Ultra2 Adapters Description

AHA-2940U2 OEM	PCI-to-Ultra2 Wide LVD/Single-ended SCSI
AHA-2940U2B	PCI-to-Ultra2 Wide LVD SCSI
AHA-2940U2W	PCI-to-Ultra2 Wide LVD/Single-ended SCSI
AHA-2950U2B	64-bit PCI-to-Ultra2 Wide LVD SCSI
AHA-3950U2B	64-bit PCI-to-MultiChannel Ultra2 Wide LVD SCSI
AHA-3950U2D	64-bit PCI-to-MultiChannel Ultra2 Wide LVD SCSI with dual external VHD connectors

AIC-7890	Single-chip PCI-to-Ultra2 SCSI
AIC-7891	Single-chip 64-bit PCI-to-Ultra2 SCSI
AIC-7896	Single-chip PCI-to-MultiChannel Ultra2 SCSI
AIC-7897	Single-chip 64-bit PCI-to-MultiChannel Ultra2 SCSI

Changes From Prior Release

This release of the Adaptec 7800 Family Manager Set v3.03 adds the following support from the previous v3.02 release:

· Support for PC99 Windows Hardware Quality Labs Certification

· Updated OS/2 drivers

Installation Instructions

This section describes installing and using the Adaptec 7800 Family Manager Set Driver (AIC78XX.SYS & AIC78U2.SYS) for Windows NT.

If you are performing a first time Windows NT installation, see the "Installing Windows NT v4.0 with the FMS Driver" or "Installing Windows NT v3.51 with the FMS driver" sections below.

If Windows NT is already installed on your system, see the "Updating the FMS Driver under Windows NT v4.0" or "Updating the FMS Driver under Windows NT v3.51" sections below.

Installing Windows NT v4.0 with the FMS Driver

The following instructions explain how to install the Adaptec 7800 Family Manager Set v3.03, while installing Windows NT v4.0.

1. Start your system with the Windows NT Boot Diskette in the floppy drive.

2. Insert diskette #2 when prompted. After a few moments you will see a blue screen. To setup Windows NT now, press ENTER.

3. Press S to skip Windows NT Setup's auto detection of your SCSI adapter.

4. Press S again to specify an additional device.

5. Press ENTER to select Others, and insert the Adaptec 7800 Family Manager Set v3.03 diskette.

6. For non-Ultra2 host adapters, Select the "Adaptec AHA290x/291x/294x/394x/4944/AIC78xx PCI SCSI Controller(NT 4.0)" and press ENTER. For Ultra2 host adapters, Select the "Adaptec AHA-294xU2/295xU2/395xU2/AIC-789x PCI SCSI Controller(NT 4.0)" and press ENTER.

7. If you want to add other host adapters (that are not a part of the 7800 Family), do so at this time by pressing 'S' and repeating step 5 for each additional adapter and inserting the appropriate disk provided by the hardware manufacturer. The Adaptec 7800 Family host adapters use the same driver; it is not necessary to install the AIC78XX.SYS or AIC78U2.SYS driver again.

8. Press ENTER to continue with the Windows NT operating system setup. Follow the instructions given on screen and in the Windows NT installation documentation.

Installing Windows NT v3.51 with the FMS Driver

The following instructions explain how to install the Adaptec 7800 Family Manager Set v3.03, while you are installing Windows NT v3.5x.

1. If you choose to install Windows NT from a floppy drive, locate the Windows NT Disk 1 for Floppy Installation. If you are installing from a CD-ROM drive, locate the Windows NT Setup Disk 1 for CD-ROM Installation.

2. Insert the diskette into drive A (not drive B) and turn on your computer. When prompted, insert Windows NT Disk 2.

3. From the Welcome to Setup Screen, press ENTER to set up Windows NT.

4. When prompted, select Custom setup.

(NOTE: If you select Express setup, the embedded AIC78XX.SYS driver included with Windows NT will be loaded and not the most recent version of the driver available from the Adaptec 7800 Family Manager Set v3.03 diskette for Windows NT. If you are installing the Ultra2 host adapters such as the AHA-2940U2W, you cannot select Express setup because the AIC78U2.SYS is not embedded.)

5. Press S to skip mass storage device detection. This allows you to manually select the Adaptec 7800 Family Manager Set v3.03 for your host adapter.

6. Since mass storage device detection was skipped in the previous step, Windows NT Setup displays none in the list of recognized devices. Press S to configure additional SCSI adapters.

7. From the list of additional SCSI adapters, expand the list, select Other, and press ENTER. (Requires disk provided by a hardware manufacturer).

8. Insert the Adaptec 7800 Family Manager Set v3.03 diskette into drive A and press ENTER.

9. The screen displays the adapter drivers supported on the diskette. For non-Ultra2 Host Adapters, Select the "Adaptec AHA290x/291x/294x/394x/4944/AIC78xx PCI SCSI Controller(NT 3.5x)" and press ENTER; for Ultra2 host adapters, Select the "Adaptec AHA-294xU2/295xU2/395xU2/AIC-789x PCI SCSI Controller(NT 3.5x)" and press ENTER.

10. If you want to add other host adapters (that are not a part of the 7800 Family), do so at this time by repeating Step 7 for each additional adapter and inserting the appropriate disk provided by the hardware manufacturer. The Adaptec 7800 Family host adapters use the same driver; it is not necessary to install the aic78xx.sys or aic78u2.sys driver again.

11. Press ENTER to continue with the Windows NT operating system setup. Follow the instructions given on screen and in the Windows NT installation documentation.

Updating the FMS Driver under Windows NT v4.0

Follow these instructions only if Windows NT v4.0 is already installed.

1. Click the Start button on the Windows NT task bar, and the point to Settings.

2. Open the Control Panel, double-click on SCSI Adapters.

3. Select the Drivers tab, and click the Add button.

4. In the "Install Driver" window, click the Have Disk button.

5. Insert the Adaptec 7800 Family Manager Set driver v3.03 diskette.

6. At the "Copy manufacturer's files from" text box, type a:\winnt\4_0, and click OK.

7. At the Install Driver window, select the driver, and then click OK.

8. In response to "Do you want to use the currently installed driver(s) or install new one(s)", select the New button.

9. Again type a:\winnt\4_0 and click continue. The driver is now installed.

10. You must restart your computer for the changes to take effect. Click Yes to restart your computer. Click No to return to the SCSI Adapters window.

Updating the FMS Driver under Windows NT v3.51

Follow these instructions only if Windows NT v3.51 is already installed.

1. Select and start the Windows NT Setup program. (Its icon is usually found in the Main program group.) There is a brief pause while Windows NT Setup scans your hardware configuration.

2. Select the Options pull-down menu and then select Add/Remove SCSI Adapters. The SCSI Adapter setup program displays a list of all host adapters currently installed.

3. Click the Add button to add another host adapter type to the list. A list of additional SCSI adapters appears.

4. Expand the list of additional SCSI adapters; select Other and press ENTER. (Requires disk provided by the hardware manufacturer).

5. Insert the Adaptec 7800 Family Manager Set v3.03 diskette for Windows NT into drive A. Then type in a:\winnt\3_5 and click OK.

6a. For non-Ultra2 Host Adapters:

The screen displays the adapter drivers supported on the diskette. The "Adaptec AHA290x/291x/294x/394x/4944/AIC78xx PCI SCSI Controller (NT 3.5x)" driver is highlighted by default, Click OK. The driver is added to the list of SCSI adapters. Click Install.

6b. For Ultra2 Host Adapters:

The screen displays the adapter drivers supported on the diskette. Select "Adaptec AHA-294xU2/295xU2/395xU2/AIC-789x PCI SCSI Controller (NT 3.5x)". Click OK. The driver is added to the list of SCSI adapters. Click Install.

7. At this point, Windows NT Setup checks to see if the specified driver has already been copied to the system disk.

8. A message will appear, asking if you want to keep your existing driver or install a new one. Click New to replace the existing driver. You might be prompted to enter in the path to the driver again.

9. The device driver is copied to your system disk and the Windows NT configuration is updated so that the new device driver loads when Windows NT reboots.

10. When the installation is complete, Windows NT Setup again displays a list of currently installed host adapter types. Verify that the new host adapter appears on the list; the string should look similar to "Adaptec AHA290x/291x/294x/394x/4944/AIC78xx PCI SCSI Controller (NT 3.5x)" for non-Ultra2 host adapters or "Adaptec AHA-294xU2/295xU2/395xU2/AIC-789x PCI SCSI Controller (NT 3.5x)" for Ultra2 host adapters.

11. Add other types of host adapters if necessary (see Step 4 above), or click Close to exit the SCSI adapters portion of Windows NT Setup, and then close the program.

12. You will then see this message "The changes you have made will not take effect until the computer is restarted". Click OK to exit: If this message does not appear, no changes have been made to the Windows NT system configuration.

13. Restart your computer if needed. It is possible that some drive letter assignments may change from the previous configuration.

Removing a Host Adapter from Windows NT v4.0

Removing a host adapter can be as simple as physically removing it from the slot when your computer is shut down. Windows NT boots and functions properly in this configuration, but a warning message is generated every time you boot Windows NT.

NOTE: If you have removed a host adapter but still have other host adapters of the same type installed in your computer, do not use Windows NT Setup to remove the device driver.

To eliminate the warning message, you must update the Windows NT software configuration, as described in the following steps:

1. Open the Control Panel, double-click on SCSI Adapters.

2. Select the Drivers tab.

3. Select the Driver you wish to remove.

4a. For non-Ultra2 host adapters:

Select the driver you plan on removing and click the Remove button. The driver will appear as one of the following: "Adaptec AHA290x/291x/294x/394x/4944/AIC78xx PCI SCSI Controller (NT 4.0)" or "Adaptec AHA-294x/AHA-394x/AHA-4944 or AIC-78xx PCI SCSI Controller (NT 4.0)" or "Adaptec AHA-294X/AHA-394X or AIC-78XX PCI SCSI Controller"

4b. For Ultra2 host adapters:

Select the driver you plan on removing and click the Remove button. The driver will appear as the following: "Adaptec AHA-294xU2/295xU2/395xU2/AIC-789x PCI SCSI Controller(NT 4.0)"

5. If you are sure you are removing the correct host adapter type, click Yes.

6. You must restart your computer for the changes to take effect. Click Yes to restart your computer. Click No to return to the SCSI Adapters window.

Removing a Host Adapter from Windows NT v3.51

NOTE: If you have removed a host adapter but still have other host adapters of the same type installed in your computer, do not use Windows NT Setup to remove the device driver.)

To eliminate the warning message, you must update the Windows NT software configuration, as described in the following steps:

1. Select and start the Windows NT Setup program. There is a brief pause while Windows NT Setup scans your hardware configuration.

2. Select the Options pull-down menu and then select Add/Remove SCSI Adapters. The SCSI Adapter setup program displays a list of all host adapters currently installed.

3. Select the host adapter you want to remove and click the Remove button. When the Windows NT Setup program asks you for confirmation, click OK.

NOTE: Because SCSI device drivers are loaded during system bootup and because they may be needed to load Windows NT itself, a screen may appear warning you that Windows NT may not start if you remove the SCSI adapter.

4. If you are sure you are removing the correct host adapter type, click OK.

5. Return to Step 3 if you want to remove driver support for other types of host adapters, or click Close to exit the SCSI adapters portion of Windows NT Setup.

6. You must restart your computer for the changes to take effect. Click Yes to restart your computer. Click No to return to the SCSI Adapters window.

NOTE: Windows NT Setup does not delete the device driver from your system disk; it only updates Windows NT software configuration information so that the device driver is no longer loaded during system bootup.)

Swapping a Host Adapter for both v3.51 and v4.0

Swapping one type of host adapter for another is similar to the procedure for adding a host adapter. The important distinction is that you make all software configuration changes while Windows NT is running and before you make the hardware changes.

NOTE: If you do not install the driver that comes with the new host adapter, it may result in Windows NT failing to boot.

1. Install the driver for the new host adapter by following the steps in Updating Windows NT with the Driver, above.

It is not essential to remove the device driver for the host adapter you are replacing. Windows NT dynamically detects the absence or presence of host adapter hardware, and no problems should arise if you leave the existing device driver installed. You may remove the device driver later, after you have successfully rebooted Windows NT. However, if you leave the driver in, the system alerts you with an error message of the extra device driver every time you boot. See Removing a Host Adapter above.

2. Once the new device driver is installed, shut down Windows NT and replace the existing host adapter.

3. Restart your computer and Windows NT. It is possible that some drive letter assignments may change from the previous configuration.

Known Issues

For Windows NT v3.5x, the embedded (included) miniport driver on the CD-ROM or diskettes, does not include support for Ultra host adapters (i.e., host adapters with the letters AU, U, UW, AUW, and AUWD at the end of the model number) and AHA-2944W. Refer to the installation instructions in the "Installing Windows NT v3.5x with the FMS Driver" section.

For Windows NT v4.0, up to Service Pack 3, the embedded (included) miniport driver on the CD-ROM does not include support for AHA-3940AUWD, AHA-3944AUWD, or AHA-4944W. Refer to the installation instructions in the "Installing Windows NT v4.0 with the FMS driver" section.

An issue exists in Windows NT 3.5x with the Windows NT Setup Application. In the Add/Remove SCSI Adapters selection, under the Options pull-down menu, you should see: "Adaptec AHA-294x/AHA-394x/AHA-4944 or AIC-78xx PCI SCSI Controller (NT 3.5x)" and possibly one or more of the following as listed choices: "Adaptec AHA-294x/AIC-78xx (PCI)" "Adaptec AHA-2940/AIC-78xx (PCI) NT v3.5x" "Adaptec AHA-290x/291x/294x/394x/4944/AIC-78xx PCI SCSI Controller (NT 3.5x)". This behavior is due to differences between the embedded SCSI.INF file and the OEMSCSx.INF that was created when installing/updating the AIC78XX.SYS. All of these choices, refer to the same Adaptec 7800 Family Manager Set v3.03 driver in your system. Removing any one of them, without the intention of either replacing or upgrading, may result in your system failing to boot.

Additional Notes

If disconnection is disabled under SCSISelect for a hard disk device, the system may hang if the hard disk device supports tagged queuing. It is recommended to always enable disconnection for hard disk devices. By default, disconnection is enabled so no action is required. If for some unique requirements disconnection has to be absolutely disabled for hard disk devices, you can turn off tagged queue requests by editing the Windows NT Registry. You can do so by following these instructions:

1. Select Run from the File pull-down menu (Windows NT 3.5x), or Run from the Start button (Windows NT 4.0).

2. Enter REGEDT32 to run the Registry Editor.

3a. For non-Ultra2 host adapters:
Open \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78xx.

3b. For Ultra2 host adapters:
Open \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78u2.

4. Create a key named Parameters by selecting Add Key from the Edit pull-down menu and entering "Parameters" (without quotations) in the edit-box for Key Name. Leave the Class edit-box blank.

5. Open Parameters and create a key named Device by selecting Add Key from the Edit pull-down menu. Enter "Device" (without quotations) in the Key Name edit-box. Leave the Class edit-box blank.

6. Open Device. Select the Add Value option from the Edit pull-down menu. In the Value Name edit-box, enter "DisableTaggedQueuing" (without quotations). Select the Data Type REG_SZ from the droplist combo box.

7. Shutdown and restart Windows NT.

8. Set Enable Disconnection to No for your particular device(s) in SCSISelect during bootup. (See your Host Adapter manual on how to use SCSISelect).

If the logical driver letters assigned by the BIOS change when the NT operating system is running, it's not an error. To preserve drive letter assignments between BIOS and NT, run the NT disk administrator and choose permanent drive letters assignments as an option. NT will then preserve logical driver letter assignments across boots and adapters.

The boot manager for Windows NT contains recovery logic to allow you to return to the last known good configuration. If you have changed your host adapter configuration and Windows NT no longer boots, follow these steps to recover:

1. Undo any hardware changes you have made to the computer since it was last operational.

2. Reboot the computer. Watch the display carefully during bootup. When it tells you to press the spacebar to invoke the last known good configuration, press the Spacebar.

3. Follow the instructions on the screen to continue booting with the last known good configuration. For Windows NT 4.0 only, hit the letter "L", to switch to the last known good configuration.

4. Once your computer is operational again, check all of the hardware and software configuration changes you want to make. Look specifically for conflicts with parts of the existing system configuration that are not being changed.

NT SCSI Command Line Options

The following table shows driver-specific command line options:

Name	Definition	Valid Values	Default Value
/MaximumSGList =nnn (type=REG_SZ)	Specify maximum number of scatter-gather elements	17-255	17

(type=REG_DWORD)

for Windows NT 4.0 only

DisableTaggedQueuing Disables Tagged Queuing None

(type=REG_SZ)

To enter Windows NT SCSI-specific parameters, follow these steps:

Select Run from the File pull-down menu (Windows NT 3.5x), or

Run from the Start button (Windows NT 4.0).

Enter REGEDT32 to run the Registry Editor.
3 a. For non-Ultra2 host adapters:
Open \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78xx.

3b. For Ultra2 host adapters:
Open \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78u2.

Create a key named Parameters by selecting Add Key from the Edit pull-down menu and entering "Parameters" (without quotations) in the edit-box for Key Name. Leave the Class edit-box blank.

Open Parameters and create a key named Device by selecting Add Key from the Edit pull-down menu. Enter "Device" (without quotations) in the Key Name edit-box. Leave the Class edit-box blank.

To specify a certain host adapter, append Device with the number of the host adapter. For example, type Device0 for the first host adapter, Device1 for the second, etc. If you omit the host adapter number, the configuration information applies to all 7800 Family host adapters.

Open Device. Select the Add Value option from the Edit pull-down menu. In the Value Name edit-box, enter one of the valid parameter values.
Make sure to enter the appropriate Data Type for the value.

To enter additional values, repeat steps 5 and 6.

Shutdown and restart Windows NT.

Adaptec Driver Command Line Options

The following table shows driver-specific command line options:

Name	Definition	Valid Values	Default Value
/MAXTAGS=nnn (type=REG_SZ)	Specify tagged command queue depth	1-255	128

To enter Windows NT SCSI-specific parameters, follow these steps:

1. Select Run from the File pull-down menu (Windows NT 3.5x), or Run from the Start button (Windows NT 4.0).

2. Enter REGEDT32 to run the Registry Editor.

3a. For non-Ultra2 host adapters:
Open \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78xx.

3b. For Ultra2 host adapters:
Open \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78u2.

4. Create a key named Parameters by selecting Add Key from the Edit pull-down menu and entering "Parameters" (without quotations) in the edit-box for Key Name. Leave the Class edit-box blank.

5. Open Parameters and create a key named Device by selecting Add Key from the Edit pull-down menu. Enter "Device" (without quotations) in the Key Name edit-box. Leave the Class edit-box blank.

6. To specify a certain host adapter, append Device with the number of the host adapter. For example, type Device0 for the first host adapter, Device1 for the second, etc. If you omit the host adapter number, the configuration information applies to all 7800 Family host adapters.

7. Open Device. Select the Add Value option from the Edit pull-down menu. In the Value Name edit-box, enter one of the valid parameter values. Make sure to enter the appropriate Data Type for the value. To enter additional values, repeat steps 5 and 6.

8. Shutdown and restart Windows NT.

Diskette Contents

The following files are included in this diskette:

\DISK1	Disk identifier file
\TXTSETUP.OEM	Install script used during NT installation
\WINNT\README.TXT	Readme file for Windows NT
\WINNT\README.HTM	HTML version of README.TXT (this file)
\WINNT\3_5\AIC78XX.SYS	7800 series driver for Windows NT v3.5x
\WINNT\3_5\AIC78U2.SYS	Ultra2 series driver for Windows NT v3.5x
\WINNT\3_5\OEMSETUP.INF	Install script used by Windows NT Setup
\WINNT\4_0\AIC78XX.SYS	7800 series driver for Windows NT v4.0
\WINNT\4_0\AIC78U2.SYS	Ultra2 series driver for Windows NT v4.0
\WINNT\4_0\OEMSETUP.INF	Install script used by Windows NT Setup

Contacting Adaptec

Technical information, including product literature, answers to commonly asked questions; information on software upgrades, and other topics is available electronically through the following:

· Search the Adaptec World Wide Web at www.adaptec.com

· Connect to the File Transfer Protocol (FTP) server at ftp.adaptec.com/pub/BBS/

· Search the Adaptec Support Knowledgebase (A.S.K.) at http://ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product.

· Access Adaptec’s Interactive Fax at 303-684-3400, this is available 23 hours a day 7 days a week. The fax system is out of service for 1 hour each day.

· For Internet support, send technical questions to Adaptec’s Technical Support Specialists via WebMail at http://www.adaptec.com/support/webmail.html .

· For more information about Adaptec’s electronic support options, call 800-959-7274 or 408-945-2550, 24 hours a day, 7 days a week.

· To speak with a Technical Support Specialist, call 408-934-7274, Monday–Friday, 6:00 A.M. to 5:00 P.M., Pacific Time.

After hours, on weekends, and on holidays, product support is available